Want email updates from me?
Want more unvarnished truth?
Looking for something? Look here!
What I'm saying now

 

What you're saying...
I think tag clouds are pretty, and not to be taken overly seriously
111 Chop House 75 on Liberty Wharf 9/11 A Broth of a Boy ABCs Abiouness accountability activities alcohol Allora Ristorante Analysis Angry Hams ANSI/TIA 942 Anthony's Pier 4 Apple Application Armsby Abbey Arsenal Arturo's Ristorante Ashland AT&T Audio Automation baby Baby Monitor babysitting Back To School Bad News Bangkok Thai Bar Bay State Common BBQ BCP BeeZers Before I die I want to... behavior Big Bang Bike Bill of Rights Bistro Black Box BlackBerry Boston Boston Marathon boundaries Boyston BPO brand Breakfast Bridge Bring Your Own Technology Budget Burn Burrito buyer BYOD Cabling Cambridge Camp Campaign career Casey's Diner Castle casual cCabling Cell Phone Central Square Change Management Cheers Chef Sun ChengDu Chet's Diner Children Chinese Christmas Christmas Families Holiday CIO Cloud coddle collage College College Acceptance co-lo Co-Location Co-Location Tier Power Cooling Comfort Food Control Country Country Kettle Crisis customer dad Dad Phrases damage daredevil Data Center Data Center Design Davios Day Care Dead Death declaration Del Frisco's Design Desktop Video dinner Disaster Recovery Divorce Do Epic Shit dodgeball Downtown Crossing DR driving Droid Easter Economic Kids Education Elbow Night Elevator Employee Engagement Erin Etiquette Evaluation events Exchange Expiration Dates Facebook Failing family Fatherhood Favorite things Flash Flemings Fogo de Chão Food Hits and Misses Format Foundry on Elm Foxborough Frameworks fraternity Fraud French Fried Clams friends fun Fusion Generations germs Girl Scouts girls Global Go/No Go GPS Grafton Grandchild Grandpa Harry's hazing Healthcare Healthy Choices while Dining Out Help Desk Hisa Japanese Cuisine Historic holiday Home hope Horizons hose Hot Dog Hurricane IIT Assessment incident Indecision Indian Infrastructure Inn Innovation Internet Inventory Management iPhone IT IT Assessment IT Satisfaction Italian Jack Daniels Jakes Restaurant Janet Japanese Jazz Joey's Bar and Grill JP's Khatta Mitha kickball kids Laid off Lakes Region Lala Java Leadership Learning legacy Legal Harborside Les Zygomates L'Espalier Liberty Wharf lights out Linguine's loss Love Lucky's Cafe M&M Macys Thanksgiving Day Parade mai tai Managed Application Services Managed Services managers Mandarin Manners Mark Fidrych marriage Mary Chung Maxwell-Silverman Mediterranean meetings Memorial Day memory Mendon Mergers Mexican MiFi Migration Ming III miss MIT MIT CIO Symposium Mobility Moes Hot Dog Truck MOM Mother Moving on Name neanderthal neighborhood Network New York Marathon newborn Northborough Not Your Average Joe's Nuovo Nursing On-Call Operations Operators Oregon Club Organization Pancakes Pandemic Parental Control Parenting Patch Peeves People Perserverance UMASS growth Play Plug and Run Predictable Pride Problem Process Production program Project Management propane PTA. PTO PUE QR Quick Response Rant Recognition Red Rock Resiliency Respect restaurant Restaurant Guy RFP ribs Ritual Root Cause Analysis Sam Adams Sandy Sapporo School Sea Dog Brewing Company Sea Dog Steak and Ale Seafood Seaport Security Sel de la Terra Service Service Desk Service Indicator Light sharing SHIRO Shit Pump Shriners SHTF Simplification Skunk Works Skype Sleep sleepovers Sloan Smith & Wollensky soccer Son SOP sorority spanking Squarespace staffing Starbucks Status Reporting Steak Steve Jobs Storage Strategy Summer Sushi Tacos Acalpulco teacher Technology Teen Telephony Temperature Strip Tenka terrorist Testing Texas BBQ Company Text Thai Thanksgiving in IT The Mooring Thought Leader Three Gorges III TIA 942 Timesheets Toby Keith Toddlers traditions Transition treehouse turnover TV Twitter unspoken moments Valentine's Day Value Vendor Venezuelan Verizon Video Vietnamese voice VoIP Watertown Wedding Westborough Korean Restaurant Westborough MA. StormCam WiFI Wi-Fi Wilbraham Wine Worcester work work life balance working Yama Zakura Zem Han Zitis
Monday
Jul302012

Are you Accountable?

In a recent conversation with a good friend responsible for a financial services firm IT operation, the topic of accountability came up.

Accountability is the state of being accountable….or subject to the obligation to report, explain, or justify something; responsible; answerable.

Accountability goes up in the organization and is never shared.  Responsibility goes down in the organization and is shared.  So in the case of my friend, she’s accountable for her function (the buck stops with her) and she fulfills her role through her responsible staff.

Simple, right?  No.

Rather than accept accountability, some people seem to prefer to deflect, point to others, or blame the environment for an issue.  They shun accountability, and are very uncomfortable when called to task.  It’s like they believe deflecting is better.

Nothing is further from the truth.

Professional leaders can smell bullshit miles away.  When someone is ducking accountability, the manager knows it and has to go through a teaching moment (which the individual inevitably finds uncomfortable) around how they need to accept accountability.

When someone steps up and says, “I own this,” or “I made a mistake,” the conversation takes on a completely different tone.  It becomes collaborative, not corrective.

People shunning accountability put precious time into the blame game.  They are not people making things happen, they are people where things happen to them.  They are not leaders.

People who accept accountability and ownership for their function think and behave differently.  They do what is right for their function.  They address process improvement opportunities.  They seek better ways of doing things.

They are the people leaders seek out and promote.

PrintView Printer Friendly Version

EmailEmail Article to Friend

« Barking Crab - Boston | Main | Kenichi Asian Bistro »

Reader Comments

There are no comments for this journal entry. To create a new comment, use the form below.

PostPost a New Comment

Enter your information below to add a new comment.

My response is on my own website »
Author Email (optional):
Author URL (optional):
Post:
 
Some HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>