Looking for something? Look here!
Want more unvarnished truth?
What you're saying...
What I'm saying now
I think tag clouds are pretty, and not to be taken overly seriously
##MoveWithGary #Home Inspection #MoveWithGary 111 Chop House 75 on Liberty Wharf 9/11 A Broth of a Boy ABCs Abiouness accountability activities alcohol Allora Ristorante Analysis Angry Hams ANSI/TIA 942 Anthony's Pier 4 Apple Application Armsby Abbey Arsenal Arturo's Ristorante Ashland AT&T Audio Automation baby Baby Monitor babysitting Back To School Bad News Bangkok Thai banks lending movewithgary Bar Bay State Common baystateparent BBQ BCP Bees BeeZers Before I die I want to... behavior Big Bang Bike Bill of Rights Bistro Black Box BlackBerry Boston Boston Marathon boundaries Boyston BPO brand Breakfast Bridge Bring Your Own Technology Budget Burlington Burn Burrito buyer BYOD Cabling Cambridge Camp Campaign career Casey's Diner Castle casual cCabling Cell Phone Central Square Change Management Cheers Chef Sun ChengDu Chet's Diner Children Chinese Christmas Christmas Families Holiday CIO Cloud coddle collage College College Acceptance co-lo Co-Location Co-Location Tier Power Cooling Comfort Food Control Country Country Kettle Crisis customer dad Dad Phrases damage daredevil Data Center Data Center Design Davios Day Care Dead Death declaration Del Frisco's Design Desktop Video dinner Disaster Recovery Divorce Do Epic Shit dodgeball downsizing Downtown Crossing DR driving Droid Easter Economic Kids Edaville Education Elbow Night Elevator Employee Engagement Erin Estate Planning Etiquette Evaluation events Exchange Expiration Dates Facebook Failing family Family Law Fatherhood Favorite things first time buyer Flash Flemings Fogo de Chão Food Hits and Misses Format Foundry on Elm Foxborough Frameworks fraternity Fraud French Fried Clams friends fun Fusion Generations germs Girl Scouts girls Global Go/No Go GPS Grafton Grandchild Grandpa Harry's hazing Healthcare Healthy Choices while Dining Out Help Desk Hisa Japanese Cuisine Historic holiday Home Home Inspection hope Horizons hose Hot Dog Hurricane IIT Assessment incident Indecision Indian Infrastructure Inn Innovation Insurance Internet Inventory Management iPhone IT IT Assessment IT Satisfaction Italian Jack Daniels Jakes Restaurant Janet Japanese Jazz Joey's Bar and Grill JP's Khatta Mitha kickball kids Laid off Lakes Region Lala Java Leadership Learning legacy Legal Legal Harborside Les Zygomates L'Espalier Liberty Wharf life transition lights out Linguine's loss Love Lucky's Cafe luxury luxury home M&M Macys Thanksgiving Day Parade mai tai Managed Application Services Managed Services managers Mandarin Manners Mark Fidrych marlborough marriage Mary Chung mass save Maxwell-Silverman Mediterranean meetings Memorial Day memory Mendon Mergers Mexican MiFi Migration Ming III miss MIT MIT CIO Symposium mmortgage Mobility Moes Hot Dog Truck MOM money mortgage Mother MoveWithGary Moving on Name nature neanderthal neighborhood Network new listing New York Marathon newborn Northborough Not Your Average Joe's Nuovo Nursing On-Call Operations Operators Oregon Club Organization Pancakes Pandemic Parental Control Parenting Patch Peeves People Perserverance UMASS growth Photography Play Plug and Run Predictable Pride Problem Process Production program Project Management propane PTA. PTO PUE QR Quick Response Rant re/max Real Estate Realtor Recognition Red Rock Resiliency Respect restaurant Restaurant Guy RFP ribs Ritual Root Cause Analysis rReal Estate Sam Adams Sandy Sapporo savings School Sea Dog Brewing Company Sea Dog Steak and Ale Seafood Seaport Security Sel de la Terra Service Service Desk Service Indicator Light sharing ShearTransformation SHIRO Shit Pump Shriners SHTF Simplification Skunk Works Skype Sleep sleepovers Sloan Smith & Wollensky soccer Son SOP sorority spanking Squarespace staffing staging Starbucks Status Reporting Steak Steve Jobs Storage Strategy stress Summer Sushi swimming Tacos Acalpulco teacher Technology Teen Telephony Temperature Strip Tenka terrorist Testing Texas BBQ Company Text Thai Thanksgiving in IT The Mooring Thomas Thought Leader Three Gorges III TIA 942 Timesheets Toby Keith Toddlers traditions Transition treehouse turnover TV Twitter unspoken moments Valentine's Day Value Vendor Venezuelan Verizon Vermont Video Vietnamese voice VoIP Watertown Wedding Westborough Korean Restaurant Westborough MA. StormCam WiFI Wi-Fi Wilbraham Wine Worcester work work life balance working Yama Zakura Zem Han Zitis

Entries in Indecision (1)



In this guest post, Matt Ferm shares some observations around what drives good decisions.

High performance IT management, staff, and organizations know how to make decisions.  They are capable of quickly evaluating a situation, understanding decision criteria, assessing risk, and turning decision into action.  They produce results.

As infrastructure and operations consultants we see many IT organizations struggle to get projects, vendors, new employees, and purchases approved.  We consistently see this in the data center co-location selection process.  IT departments decide to migrate their in-house data centers to external co-location providers, have us conduct an RFP, find the right vendor, and then “shift to neutral” when it comes time for executive management to make a decision.  So, where do they go wrong?

IT organization tend to weigh the “what” (i.e., generators, cooling, etc.) higher than the “how.”  We tend to get distracted by “shiny objects” rather than understanding our users and decision makers.  We forget to ask ourselves the following questions before starting down the path of proposing something new:

  • Who needs to make the decision?
  • For each of those individuals, what is their criteria and process for making a decision?
  • How do you take facts and feelings and make them actionable?
  • What is a realistic timeframe for the decision?

When designing solutions, we have been taught to collect user requirements, create a design, build, test, and implement.  Decision making is no different.  Understanding the decision makers and their priorities is the equivalent of requirements gathering.  Determining the process for decision making is design, and turning facts and figures into actionable results is the build.  Effective decision making requires these steps before evaluating solutions.

Suggestions for improved decision making are:

  • Early selection of decision makers and understanding the difference between your decision makers and “the decision makers”
  • Receive approval from decision makers on a process and timeframe for decision making
  • Insure the desired business outcome is relevant to the decision makers (a data center co-location decision is the same as an office lease to the CFO)
  • Select one decision maker and pre-sell your proposal as a test to see how others will react
  • Never use numbers (spreadsheets) to sell an idea.  Numbers should support a solid business case
  • No one likes being pushed to make a decision.  Set realistic timeframes and expect iteration.
  • Prepare for and do not over-react to the “devil’s advocate”
  • Identify your harshest critic and target your “sale” to them.  Convince them and the rest will follow.

When a decision does not go my way (and I know my proposed solution is correct), I see it as my failure for not being able to convince someone of my beliefs.  In the end, your ability to effectively communicate opportunities and costs is what will lead to quicker decisions.  Stay objective and put yourself in the place of the person making the decision, and you will find yourself on the path to your desired outcome.