Looking for something? Look here!
Want more unvarnished truth?
What you're saying...
What I'm saying now
I think tag clouds are pretty, and not to be taken overly seriously
##MoveWithGary #Home Inspection #MoveWithGary 111 Chop House 75 on Liberty Wharf 9/11 A Broth of a Boy ABCs Abiouness accountability activities alcohol Allora Ristorante Analysis Angry Hams ANSI/TIA 942 Anthony's Pier 4 Apple Application Armsby Abbey Arsenal Arturo's Ristorante Ashland AT&T Audio Automation baby Baby Monitor babysitting Back To School Bad News Bangkok Thai banks lending movewithgary Bar Bay State Common baystateparent BBQ BCP Bees BeeZers Before I die I want to... behavior Big Bang Bike Bill of Rights Bistro Black Box BlackBerry Boston Boston Marathon boundaries Boyston BPO brand Breakfast Bridge Bring Your Own Technology Budget Burlington Burn Burrito buyer BYOD Cabling Cambridge Camp Campaign career Casey's Diner Castle casual cCabling Cell Phone Central Square Change Management Cheers Chef Sun ChengDu Chet's Diner Children Chinese Christmas Christmas Families Holiday CIO Cloud coddle collage College College Acceptance co-lo Co-Location Co-Location Tier Power Cooling Comfort Food Control Country Country Kettle Crisis customer dad Dad Phrases damage daredevil Data Center Data Center Design Davios Day Care Dead Death declaration Del Frisco's Design Desktop Video dinner Disaster Recovery Divorce Do Epic Shit dodgeball downsizing Downtown Crossing DR driving Droid Easter Economic Kids Edaville Education Elbow Night Elevator Employee Engagement Erin Estate Planning Etiquette Evaluation events Exchange Expiration Dates Facebook Failing family Family Law Fatherhood Favorite things first time buyer Flash Flemings Fogo de Chão Food Hits and Misses Format Foundry on Elm Foxborough Frameworks fraternity Fraud French Fried Clams friends fun Fusion Generations germs Girl Scouts girls Global Go/No Go GPS Grafton Grandchild Grandpa Harry's hazing Healthcare Healthy Choices while Dining Out Help Desk Hisa Japanese Cuisine Historic holiday Home Home Inspection hope Horizons hose Hot Dog Hurricane IIT Assessment incident Indecision Indian Infrastructure Inn Innovation Insurance Internet Inventory Management iPhone IT IT Assessment IT Satisfaction Italian Jack Daniels Jakes Restaurant Janet Japanese Jazz Joey's Bar and Grill JP's Khatta Mitha kickball kids Laid off Lakes Region Lala Java Leadership Learning legacy Legal Legal Harborside Les Zygomates L'Espalier Liberty Wharf life transition lights out Linguine's loss Love Lucky's Cafe luxury luxury home M&M Macys Thanksgiving Day Parade mai tai Managed Application Services Managed Services managers Mandarin Manners Mark Fidrych marlborough marriage Mary Chung mass save Maxwell-Silverman Mediterranean meetings Memorial Day memory Mendon Mergers Mexican MiFi Migration Ming III miss MIT MIT CIO Symposium mmortgage Mobility Moes Hot Dog Truck MOM money mortgage Mother MoveWithGary Moving on Name nature neanderthal neighborhood Network new listing New York Marathon newborn Northborough Not Your Average Joe's Nuovo Nursing On-Call Operations Operators Oregon Club Organization Pancakes Pandemic Parental Control Parenting Patch Peeves People Perserverance UMASS growth Photography Play Plug and Run Predictable Pride Problem Process Production program Project Management propane PTA. PTO PUE QR Quick Response Rant re/max Real Estate Realtor Recognition Red Rock Resiliency Respect restaurant Restaurant Guy RFP ribs Ritual Root Cause Analysis rReal Estate Sam Adams Sandy Sapporo savings School Sea Dog Brewing Company Sea Dog Steak and Ale Seafood Seaport Security Sel de la Terra Service Service Desk Service Indicator Light sharing ShearTransformation SHIRO Shit Pump Shriners SHTF Simplification Skunk Works Skype Sleep sleepovers Sloan Smith & Wollensky soccer Son SOP sorority spanking Squarespace staffing staging Starbucks Status Reporting Steak Steve Jobs Storage Strategy stress Summer Sushi swimming Tacos Acalpulco teacher Technology Teen Telephony Temperature Strip Tenka terrorist Testing Texas BBQ Company Text Thai Thanksgiving in IT The Mooring Thomas Thought Leader Three Gorges III TIA 942 Timesheets Toby Keith Toddlers traditions Transition treehouse turnover TV Twitter unspoken moments Valentine's Day Value Vendor Venezuelan Verizon Vermont Video Vietnamese voice VoIP Watertown Wedding Westborough Korean Restaurant Westborough MA. StormCam WiFI Wi-Fi Wilbraham Wine Worcester work work life balance working Yama Zakura Zem Han Zitis

Entries in Global (1)


Operating Globally

“Global Experience Needed.” What does that mean?

Having had the opportunity to lead projects in Sydney, Tokyo, Hong Kong, Singapore, Beijing, London and Cleveland (I can say that, I was raised there!), working globally isn’t really all that hard. Some basics will help you navigate.

  • People are people – around the world, people want to do a good job. They need to know what you need to help you be successful.

  • Global Companies are not Global – Global companies are made up of various legal entities and while they may share the same logo, local practices often differ from country to country. Be specific. Don’t assume one company acts one way.

  •  Global Companies often outsource – Large multinational companies have a web of local suppliers to deliver services. Find out who is specifically doing the work, and how they are going to be managed. Be clear on whom to hold accountable. This is particular true of communications companies…where the “last mile” is often a “local” provider (often impervious to SLAs established in faraway places.)

    Of particular concern is measuring deliverables. The adage, “Trust and Verify” fits. In some areas of the world, it is unacceptable to discuss project delays. So the status will be positive right up until the missed delivery. As you might expect, people missing status updates is often a red flag for issues.

  • Be specific on specifications – don’t assume anything. Paper sizes are different, power attributes are different, codes are different (“Exit” signs in Beijing must be near the floor. When you think about it, that’s a sensible location especially in a fire!), and “standards” are different. Take the time to make sure everyone is talking the same thing.

  • Look for nuances in language – Make sure there is tacit agreement. While English is often the language of business around the world, be respectful to the party you are speaking with. They may not understand colloquialisms or humor. It’s not (always) a lack of a sense of humor, they may need to translate the English to their language and the translation may not be 100%. So when asking parties to agree on something, it’s often useful to ask the other party in the conversation to “summarize the point.”

    Direct confrontation is avoided in some cultures. Care should be used when the discussion could lead to embarrassment. If you sense this is happening, offer to follow up separately.

    The same rules around email apply here as well. When an email exchange begins around a topic, and a “point-counterpoint” ensues (especially with a lengthy periodic cycle), a quick conversation is indicated.

  • Meeting times must be flexible – Depending on your worldly needs, someone is going to be inconvenienced. Most projects will start out “bouncing” meeting times so everyone is inconvenienced from time to time. The complexities of this shifting rapidly lead everyone to the same conclusion, pick a time and stick to it. This means US based staff team members may need to participate in the evening, and vice versa. Keeping good meeting minutes is very important since some people may be tired and not always at their best.

  • Learn some of the local cultural attributes – This shouldn’t be a massive educational undertaking, more of an internet research exercise. Start with the CIA’s reference https://www.cia.gov/library/publications/the-world-factbook/

    What you are trying to do is learn about the local culture. You don’t want to unknowingly create a faux pax (For example, asking someone from India to attend a steak dinner. The cow is sacred in Hinduism. Need a quick meal in Hong Kong? KFC is the largest restaurant chain there.)

  • You can work 24 hours a day – assuming different timezones, at minimum you can day extend work on a project. Having handoffs between teams on a “follow the sun” model is important. Keeping documents “in order” is imperative (SharePoint, DocuShare, Google Docs and the like are great tools to help.) Knowing who has the baton at any point in time helps prevent overlap or wasted work.

  • There are great Communications tools – Cisco and Polycom offer high end videoconferencing. Not everyone will have this gear at home! There are other low end solutions (Skype, ooVoo and others) will allow team members to conference in. Video is great for meetings under an hour, and over video becomes mind numbing.

    VoIP allows low cost calling virtually wherever there’s a network. Some companies have VoIP phone systems; others can use Skype, Vonage or Google Talk.

Operating globally is a mix of common sense, heightened manners, and sensitivity. Projects are accomplished every day. Success is achieved by those taking the time to understand the differences and making goals, roles and responsibilities clear.